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Free Webinar for IABC Members: The Importance of Emotional Intelligence

October 10, 2017 @ 12:00 pm - 1:00 pm

The Importance of Emotional Intelligence 
Presented by Penelope Newton-Hurley

This webinar will provide an insight into our own internal communication (mind chatter) – where it comes from (core beliefs, culture, values, experiences), how it influences our behavior and how it results in our reactions to situations, and connections with other people. Penelope Newton-Hurly will give an introduction into the components of emotional intelligence, the impact of EI on business relationships, efficiency and ultimately, organizational performance, and ways in which we can increase our EQ levels. We will discuss the four point process for more professional and compassionate communication (as used in mediation), focusing on non-judgement and core needs rather than perspectives and blame-language, and offering a way to engender a culture of effective, open, authentic, transparent communication within teams and across the organization.

Presenter/Penelope Newton-Hurley, is a communication consultant, trainer and mediator with over 30 years’ experience of studying and working with international organizations, in the field of marketing and internal communication. Her company, The Communication Troubleshooter, helps organizations transform culture, engage employees and grow their potential by developing emotional intelligence and advanced communication skills through a specialized communication philosophy and model. Clients include Thomson Reuters, Reed Elsevier, Cambridge University Press and BSI British Standards.

Date: 10 October 2017
Time: 12 – 1 p.m. CDT
Free to IABC members


IABC offers free member-only webinars with all-star speakers presenting the latest trends and best practices in communication. Join the live sessions or listen to the session recordings at your convenience. Bookmark this page to stay up-to-date on the latest webinar offerings.